1) Payments to Canada     

25 May  

From 1st June all payments to Canada must have the FULL beneficiary name and address. PO box numbers are not accepted.

If this information is not completed correctly your payment cannot be processed.

2) BANK HOLIDAY PROCESSING TIMES  

25 May  

Please note that Monday 31 May is a UK non-processing day, which means that certain processing timescales will apply for transfers and payments.

Please see the table below for processing dates for Bacs payments throughout the holiday period:

The helpdesk will be closed on the Bank Holidays with normal service resuming on Tue 1 June at 08:00

3) How to stay safe from scam emails     

21 May  

Fraudsters can send emails that pretend to be from us or other well-known companies.

But you can tell if it’s a scam if it:

• Asks for personal or banking details.
• Has spelling mistakes.
• Greets you as Dear Customer or similar.
• Asks you to click on a link or attachment. Don’t click unless you know the email is safe.

We’ll never send an email that asks you to enter your logon, account or personal details.

If you get a scam email, please attach it to a message and send to: emailscams@lloydsbanking.com

You should then delete it

You can get more advice on how to keep your business safe on our Security Centre. 

4) How to stay safe from scam pop-ups     

21 May  

When you bank online, please look out for scam pop-ups that:

• Say 'please wait…'
• Ask another user to login.
• Tell you 'maintenance' is taking place.

We’ll never take the site down during working hours, or put this type of message on the logon screen. Your Service Message will tell you about any breaks in service.

You should report unusual pop-ups to the Online Helpdesk on: 0808 202 1390

For LloydsLink Online, select option 2 between 8am and 6pm. At any other time, it’s option 4.

Or +44 2074 812 614 from a mobile or from abroad .

You can get more advice on how to keep your business safe on our Security Centre. 

5) TravelLink - change to next day delivery cut off times     

19 October   

TravelLink service is fully available however it's been necessary to make a change to published cut off times.

The cut off time for next day delivery will be 13:30 until further notice.

We apologise for any inconvenience.