1) Outdated Browsers - Ensuring your browser is up to date     

22 February   

Internet Explorer version 6, 7 and 8 are no longer supported by Microsoft. Unsupported versions no longer receive security patches and over time continued use of unsupported browsers will make you more vulnerable to cyber security threats.

Our analysis shows that the vast majority of or clients are using supported versions of Internet Explorer with LloydsLink online. However, if you are using an older version or are unsure about this, the following pages from the Government Get Safe Online website will help you to upgrade:

https://www.getsafeonline.org/software/web-browsers/
https://www.getsafeonline.org/protecting-your-computer/update-your-browser 

You can check which version of Internet Explorer you have by clicking on ‘Help’ and then ‘About Internet Explorer’ from your browser bar. The version will then be displayed.

The LloydsLink online system requirements are summarised here 

2) CHALLENGE AND RESPONSE CODES  

22 February  

 We never request a Challenge and Response code:

• at login
• over the phone or
• by email

If you notice anything unusual with the service, close your browser immediately and contact the LloydsLink Online Helpdesk immediately on 0345 900 2070 between 08.00 – 18.00.

To report fraudulent payments outside of these hours, please contact our out of hours Fraud Team on 0800 917 7017 (+44 2074 812 614 from a mobile or outside the UK).

For more information, please go to the Security Tab in the Support Centre.

3) TRAVELLINK – Trinidad and Tobago Dollar Bank Notes      

13 December  

Travelex, the company which provides Lloyds Banking Group with foreign currency is currently unable to source Trinidad and Tobago Dollar bank notes. They are working to source alternative supplies but have advised the supply issue could last into 2019.

For this reason we have removed it from the ‘Currencies available to Order’ list on TravelLink. Please note this is due to an external issue which is not specific to Lloyds Banking Group.

Purchases, buy backs from clients in branches, are not affected and will continue to be accepted.

4) The IP address for Lloydslink Online changed on 15th October  

07 December  

After this change most customers will be able to log on to Lloydslink Online as normal. However, some users may need to make some local IT changes to be able to access the service.

Please pass this information to your IT teams

Please remove any hard coded references to the IP address from your Client HostFiles and Proxy configuration, and resolve our service via DNS.

If you are unable to log on to Lloydslink Online after the update, on Monday 15th October, please contact the Lloydslink Online Helpdesk on 0345 900 2070 (Mon-Fri 8am – 6pm), quoting REF: LOLi626  

If you receive a request to confirm personal contact information do not respond and contact the Help Desk immediately on 0345 900 2070 (08:00 - 18:00, Monday to Friday) or, if outside office hours, by e-mail to grplloydslinkhelpdesk@lloydsbanking.com