• Lloyds Logo
    • Call the LloydsLink online Help Desk

      0345 900 2070

     
  •  

    LloydsLink Service Messages

     

  • 1) Outdated Browsers - Ensuring your browser is up to date New Message    

    22 February   


    Internet Explorer version 6, 7 and 8 are no longer supported by Microsoft. Unsupported versions no longer receive security patches and over time continued use of unsupported browsers will make you more vulnerable to cyber security threats.

     

    Our analysis shows that the vast majority of or clients are using supported versions of Internet Explorer with LloydsLink online. However, if you are using an older version or are unsure about this, the following pages from the Government Get Safe Online website will help you to upgrade:

     

    https://www.getsafeonline.org/software/web-browsers/
    https://www.getsafeonline.org/protecting-your-computer/update-your-browser 

     

    You can check which version of Internet Explorer you have by clicking on ‘Help’ and then ‘About Internet Explorer’ from your browser bar. The version will then be displayed.

     

    The LloydsLink online system requirements are summarised here 

     

     

    2) CHALLENGE AND RESPONSE CODES New Message 

    22 February  


     We never request a Challenge and Response code:


    • at login
    • over the phone or
    • by email

    If you notice anything unusual with the service, close your browser immediately and contact the LloydsLink Online Helpdesk immediately on 0345 900 2070 between 08.00 – 18.00.

     

    To report fraudulent payments outside of these hours, please contact our out of hours Fraud Team on 0800 917 7017 (+44 2074 812 614 from a mobile or outside the UK).

     

    For more information, please go to the Security Tab in the Support Centre.

     

     

    3) TRAVELLINK – Trinidad and Tobago Dollar Bank Notes      

    13 December  


    Travelex, the company which provides Lloyds Banking Group with foreign currency is currently unable to source Trinidad and Tobago Dollar bank notes. They are working to source alternative supplies but have advised the supply issue could last into 2019.


    For this reason we have removed it from the ‘Currencies available to Order’ list on TravelLink. Please note this is due to an external issue which is not specific to Lloyds Banking Group.


    Purchases, buy backs from clients in branches, are not affected and will continue to be accepted.

     

     

    4) The IP address for Lloydslink Online changed on 15th October  

    07 December  


    After this change most customers will be able to log on to Lloydslink Online as normal. However, some users may need to make some local IT changes to be able to access the service.

    Please pass this information to your IT teams

    Please remove any hard coded references to the IP address from your Client HostFiles and Proxy configuration, and resolve our service via DNS.

    If you are unable to log on to Lloydslink Online after the update, on Monday 15th October, please contact the Lloydslink Online Helpdesk on 0345 900 2070 (Mon-Fri 8am – 6pm), quoting REF: LOLi626  

     

     

    If you receive a request to confirm personal contact information do not respond and contact the Help Desk immediately on 0345 900 2070 (08:00 - 18:00, Monday to Friday) or, if outside office hours, by e-mail to grplloydslinkhelpdesk@lloydsbanking.com 

     

  • LloydsLink Online login screen 

     

     Calls to 0345 numbers will cost no more than a UK national rate call to ‘01/02’ numbers .

    0870 numbers: Calls provided by BT will be charged at up to 8 pence per minute at all times. A call set-up fee of 3 pence per call applies to calls from residential lines.

    Mobile and other providers' EUR(TM) charges may vary. Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

     

2/23/2019 4:56:19 PM