1) ESSENTIAL MAINTENANCE - 18:00 Friday 12th April     

12 April   09:45 

Due to Essential Maintenance, the following areas of Lloydslink Online may be unavailable between 18:00 Friday 12th April and 16:00 Saturday 13th April.

• Cash Management
• IAIA

Please accept our apologies for any inconvenience.

2) BANK HOLIDAY PROCESSING TIMES  

04 April   

Friday 19 and Monday 22 April are Bank Holidays, and therefore UK non-processing days. Lloydslink Online will be available as normal through the holiday, however, certain timescales will apply for Transfers and Payments which are detailed below

 

The Helpdesk will be closed during this period. Normal service will be resumed on Tuesday 23 April at 08:00.

3) Outdated Browsers - Ensuring your browser is up to date     

12 April   

Internet Explorer version 6, 7 and 8 are no longer supported by Microsoft. Unsupported versions no longer receive security patches and over time continued use of unsupported browsers will make you more vulnerable to cyber security threats.

Our analysis shows that the vast majority of our clients are using supported versions of Internet Explorer with LloydsLink online. However, if you are using an older version or are unsure about this, the following pages from the Government Get Safe Online website will help you to upgrade:

https://www.getsafeonline.org/software/web-browsers/
https://www.getsafeonline.org/protecting-your-computer/update-your-browser 

You can check which version of Internet Explorer you have by clicking on ‘Help’ and then ‘About Internet Explorer’ from your browser bar. The version will then be displayed.

The LloydsLink online system requirements are summarised here 

4) CHALLENGE AND RESPONSE CODES  

12 April  

 We never request a Challenge and Response code:

• at login
• over the phone or
• by email

If you notice anything unusual with the service, close your browser immediately and contact the LloydsLink Online Helpdesk immediately on 0345 900 2070 between 08.00 – 18.00.

To report fraudulent payments outside of these hours, please contact our out of hours Fraud Team on 0800 917 7017 (+44 2074 812 614 from a mobile or outside the UK).

For more information, please go to the Security Tab in the Support Centre.

5) CHECK YOUR BENEFICIARY DETAILS     

04 April   

One of the ways fraudsters take money from your accounts is to edit your beneficiary details with their own sort code and account number. Once you authorise such a payment the funds are released to their bank account.

The best way to prevent this is to check your beneficiary details before creating and approving each payment. This includes beneficiary details in any payment files you have imported to LloydsLink Online. Where possible they should be checked against an external source such as an invoice to verify they are correct.

If you import files of payments to LloydsLink Online, consider implementing the ‘Freeze Batch’ option to prevent further changes being made after importing. For details on how to set-up ‘Freeze Batch’, and for more information on protecting your payments please visit our 'How do I delete a user?'  

6) TRAVELLINK – Trinidad and Tobago Dollar Bank Notes      

13 December  

Travelex, the company which provides Lloyds Banking Group with foreign currency is currently unable to source Trinidad and Tobago Dollar bank notes. They are working to source alternative supplies but have advised the supply issue could last into 2019.

For this reason we have removed it from the ‘Currencies available to Order’ list on TravelLink. Please note this is due to an external issue which is not specific to Lloyds Banking Group.

Purchases, buy backs from clients in branches, are not affected and will continue to be accepted.

7) The IP address for Lloydslink Online changed on 15th October  

07 December  

After this change most customers will be able to log on to Lloydslink Online as normal. However, some users may need to make some local IT changes to be able to access the service.

Please pass this information to your IT teams

Please remove any hard coded references to the IP address from your Client HostFiles and Proxy configuration, and resolve our service via DNS.

If you are unable to log on to Lloydslink Online after the update, on Monday 15th October, please contact the Lloydslink Online Helpdesk on 0345 900 2070 (Mon-Fri 8am – 6pm), quoting REF: LOLi626  

If you receive a request to confirm personal contact information do not respond and contact the Help Desk immediately on 0345 900 2070 (08:00 - 18:00, Monday to Friday) or, if outside office hours, by e-mail to grplloydslinkhelpdesk@lloydsbanking.com