1) The IP address for Lloydslink Online changed on 15th October  

07 December  

After this change most customers will be able to log on to Lloydslink Online as normal. However, some users may need to make some local IT changes to be able to access the service.

Please pass this information to your IT teams

Please remove any hard coded references to the IP address from your Client HostFiles and Proxy configuration, and resolve our service via DNS.

If you are unable to log on to Lloydslink Online after the update, on Monday 15th October, please contact the Lloydslink Online Helpdesk on 0345 900 2070 (Mon-Fri 8am – 6pm), quoting REF: LOLi626  

If you receive a request to confirm personal contact information do not respond and contact the Help Desk immediately on 0345 900 2070 (08:00 - 18:00, Monday to Friday) or, if outside office hours, by e-mail to grplloydslinkhelpdesk@lloydsbanking.com 

2) BANK HOLIDAY PROCESSING TIMES  

10 December  

Lloydslink Online will be available as normal through the Christmas and New Year period with the standard daily cut-off times applying.

Please note that 25 and 26 December 2018 and 1 January 2019 are UK non-processing days, which means that certain processing timescales will apply for transfers and payments.

Please see the table below for processing dates for BACS payments throughout the holiday period:

3) TRAVELLINK - CHRISTMAS & NEW YEAR DELIVERY TIMESCALES  

07 December  

 The Christmas and New Year cut off times for placing orders for Travel Money, are detailed below.

 Timescales for orders placed Friday 21st December

• Orders placed before the usual cut off time of 3pm (for guaranteed next working day delivery) will be received by Monday 24 December, as scheduled, by 1pm.
• Orders placed after 3pm and up to 10am Monday 24th December will be delivered on a day +1 basis and will arrive at the delivery location on Thursday 27 December, as scheduled, by 1pm.

 Timescales for orders placed Friday 28th December

• Orders placed before the usual cut off time of 3pm (for guaranteed next working day delivery) will be received by Monday 31 December, as scheduled, by 1pm.
• Orders placed after 3pm and up to 10am Monday 31st December 2018 will be delivered on a day +1 basis and will arrive at the delivery location on Wednesday 2nd January 2019 in England and Thursday 3 January 2019 in Scotland, as scheduled, by 1pm.

All orders placed on the below days will follow the normal ordering and delivery SLA's.

• Thursday 20th December 2018
• Thursday 27th December 2018
• Wednesday 2nd January 2019 (Excluding Scotland due to Bank Holiday)

If you require any more information please contact Travel Money Support on 0845 3000 855 Option 3.

4) CEO FRAUD     

07 December  

CEO Fraud can occur when fraudsters hack into or imitate the email account of a senior person within a business. They send an email to another person within the business asking for an urgent and often highly confidential payment to be made, providing details of the beneficiary account. If this happens and the person making the payment does not independently verify the email with the senior person they believe sent it, funds may be lost to the fraudster.

Businesses have reported an increase in this type of fraud recently. We recommend that you operate with increased vigilance when you receive an unusual or irregular email request from someone within your business asking for a payment to be made, particularly to new account details. Before making the payment, check to make sure the email is genuine.

If you have any questions, please contact the helpdesk on 0345 900 2070.

To report fraudulent payments outside of these hours, please contact our out of hours Fraud Team on 0800 917 7017 (+44 2074 812 614 from a mobile or outside the UK).

5) KEEPING YOUR ONLINE BANKING SECURE  

07 December  

 Fraudsters adjust their attacks to exploit the weakest part of any security system. We constantly review our systems to stay ahead of the fraudsters, but you need to keep up to date as well.

 How to Stay Ahead

• It is important that you regularly visit the website of the company which produces your operating system (e.g. Windows), browser (e.g. Internet Explorer) and applications (e.g. Adobe Acrobat) to check for any patches or updates they may have issued.
• Review your systems on a regular basis to identify any security vulnerabilities so fraudsters cannot exploit the weakest part.
• We strongly recommend that your company install firewall technology, anti-virus and anti spy-ware software on all PCs or laptops that access the Internet.

All suspicious activity should be reported to the LloydsLink online Helpdesk on 0345 900 2070 between 8:00 – 18:00 Monday to Friday.

To report fraudulent payments outside of these hours, please contact our out of hours Fraud Team on 0800 917 7017 (+44 2074 812 614 from a mobile or outside the UK).