1) ESSENTIAL MAINTENANCE  

05 August  

 Due to Essential Maintenance, Lloydslink Online and any underlying services will be unavailable during the following period:

 Please accept our apologies for any inconvenience.

2) ACTIVATING NEW SMARTCARDS

27 July  

 Please ensure you call the Helpdesk on 0345 900 2070 and select option 2 to active any newly received Smartcards before assigning them to your Users.

 If a card is not activated prior to assigning, the User will be unable to use the card successfully, it will become invalid and a further card will need to be assigned to your User.

3) Scam emails about Coronavirus

01 May  

People are sending scam emails about the coronavirus. They can pretend to be us, other companies or people with advice on the outbreak. If you get an email about the virus that asks for a payment or your banking details, it’s a scam.

From time to time we may need to send you an email. But we’ll never send one that asks you to enter your login, account or personal details. 

Our emails will always greet you personally using your:

• title
• surname, and
• the last three digits of your business postcode.

Scam emails can look genuine. To protect your business, you should only click on a link or attachment you know is safe.

If you get a scam email, please forward it to us at emailscams@lloydsbank.co.uk then delete it.

You can find real life examples of scam emails on our Security Hub.

4) KEEPING YOUR ONLINE BANKING SECURE  

07 August  

 Fraudsters adjust their attacks to exploit the weakest part of any security system. We constantly review our systems to stay ahead of the fraudsters, but you need to keep up to date as well.

 How to Stay Ahead

• It is important that you regularly visit the website of the company which produces your operating system (e.g. Windows), browser (e.g. Internet Explorer) and applications (e.g. Adobe Acrobat) to check for any patches or updates they may have issued.
• Review your systems on a regular basis to identify any security vulnerabilities so fraudsters cannot exploit the weakest part.
• We strongly recommend that your company install firewall technology, anti-virus and anti spy-ware software on all PCs or laptops that access the Internet.

All suspicious activity should be reported to the LloydsLink online Helpdesk on 0345 900 2070 between 8:00 – 18:00 Monday to Friday.

To report fraudulent payments outside of these hours, please contact our out of hours Fraud Team on 0800 917 7017 (+44 2074 812 614 from a mobile or outside the UK).

5) UNUSUAL POP-UPS  

07 August  

You should always report unusual screen pop-ups on your PC or laptop:

 

• Messages saying 'Please wait…' or asking another User to login.
• A message advising 'maintenance' is taking place. We never take the site down during working hours or put this type of message on the LloydsLink online login screen.
• Anything at all unusual.

All our essential maintenance is scheduled in advance and you will be advised by Service Message of any service outages.

All suspicious activity should be reported to the LloydsLink online Helpdesk on 0345 900 2070 between 08:00 – 18:00 Monday to Friday.
To report fraudulent payments outside of these hours, please contact our out of hours Fraud Team on 0800 917 7017 (+44 2074 812 614 from a mobile or outside the UK).

For more security information please visit our Security Centre.
 

6) How to stay safe from scam calls      

01 May   

People can call and pretend to be from Lloyds Bank or other well-known companies. They may say there’s a problem and you need to move money to another account. This is a scam.  

Even if a call looks like it’s from one of our numbers, we’ll never ask you to move money to another account, or for your banking details.

If you get a call like this, it’s best to hang up the phone. Make sure the line is clear or use another phone if you need to call us.

For more advice on how to protect your business please visit our Security Centre. 

7) TravelLink - change to next day delivery cut off times     

25 March   

TravelLink service is fully available however it's been necessary to make a change to published cut off times.

The cut off time for next day delivery will be 12:00 until further notice.

We apologise for any inconvenience.

8) ISRAEL IBAN NUMBER      

07 February   

Effective 31st March 2020, Israel will introduce new requirements on international payments sent to the country making the inclusion of the beneficiary IBAN mandatory.

When making an international payment to Israel, please ensure you have included the full IBAN number for the beneficiary account.

Any payments to Israel where the IBAN number is not included may be delayed or rejected by the beneficiary Bank. If you have any further questions, please contact your Relationship Manager