1) CHALLENGE AND RESPONSE CODES  

19 July  

 We never request a Challenge and Response code:

• at login
• over the phone or
• by email

If you notice anything unusual with the service, close your browser immediately and contact the LloydsLink Online Helpdesk immediately on 0345 900 2070 between 08.00 – 18.00.

To report fraudulent payments outside of these hours, please contact our out of hours Fraud Team on 0800 917 7017 (+44 2074 812 614 from a mobile or outside the UK).

For more information, please go to the Security Tab in the Support Centre.

2) WE WILL NEVER...     

19 July   

To help you protect your online banking, remember that we will never...

• Call or email to ask you for challenge response codes, any online banking passwords,or for you to change or provide your full, memorable information
• Send an email with a link to a page which asks you to enter your online banking log in details
• Use the term ‘safe account’ and ask you to transfer money into one
• Ask you to carry out a test transaction online

All suspicious activity should be reported to the LloydsLink online Helpdesk on 0345 900 2070 between 08:00 – 18:00 Monday to Friday

To report fraudulent payments outside of these hours, please contact our out of hours Fraud Team on 0800 917 7017 (+44 2074 812 614 from a mobile or outside the UK).

3) PROTECT YOUR PAYMENTS    

 19 July 

Most fraud occurs when only one person controls the end to end payment process. If this can be managed within your business we recommend 

Set up Dual Approval: All payments need to be authorised by 2 people who have logged in separately, giving you an extra layer of control.     
Disable Self Approval and activate Freeze Batch: Disabling Self Approval and activating freeze batch within account management ensures a minimum of two individuals are involved in payment creation / approval, reducing the possibility of fraud.    

If you think either of these features would be useful within your business please ask your Service Administrator to set it up.  For step by step guidance on how to set this up please click here.  
 

4) TRAVELLINK – Trinidad and Tobago Dollar Bank Notes      

13 December  

Travelex, the company which provides Lloyds Banking Group with foreign currency is currently unable to source Trinidad and Tobago Dollar bank notes. They are working to source alternative supplies but have advised the supply issue could last into 2019.

For this reason we have removed it from the ‘Currencies available to Order’ list on TravelLink. Please note this is due to an external issue which is not specific to Lloyds Banking Group.

Purchases, buy backs from clients in branches, are not affected and will continue to be accepted.

5) The IP address for Lloydslink Online changed on 15th October  

07 December  

After this change most customers will be able to log on to Lloydslink Online as normal. However, some users may need to make some local IT changes to be able to access the service.

Please pass this information to your IT teams

Please remove any hard coded references to the IP address from your Client HostFiles and Proxy configuration, and resolve our service via DNS.

If you are unable to log on to Lloydslink Online after the update, on Monday 15th October, please contact the Lloydslink Online Helpdesk on 0345 900 2070 (Mon-Fri 8am – 6pm), quoting REF: LOLi626  

If you receive a request to confirm personal contact information do not respond and contact the Help Desk immediately on 0345 900 2070 (08:00 - 18:00, Monday to Friday) or, if outside office hours, by e-mail to grplloydslinkhelpdesk@lloydsbanking.com