1) WE WILL NEVER...     

08 November   

To help you protect your online banking, remember that we will never...

• Call or email to ask you for challenge response codes, any online banking passwords,or for you to change or provide your full, memorable information
• Send an email with a link to a page which asks you to enter your online banking log in details
• Use the term ‘safe account’ and ask you to transfer money into one
• Ask you to carry out a test transaction online

All suspicious activity should be reported to the LloydsLink online Helpdesk on 0345 900 2070 between 08:00 – 18:00 Monday to Friday

To report fraudulent payments outside of these hours, please contact our out of hours Fraud Team on 0800 917 7017 (+44 2074 812 614 from a mobile or outside the UK).

2) MANAGING USER ACCESS     

08 November   

To help prevent fraudulent attacks on your business you should regularly review your Users’ permissions, and if they no longer require the permissions, they should be removed. If a User no longer needs access to LloydsLink online you should:

• Delete the User from the agreement. This can be done via User Administration where user access can be disabled or amended.
• Destroy their user card if they have one.

See 'How do I delete a user?'  in the Support Centre.

3) TRAVELINK – Trinidad and Tobago Dollar Bank Notes      

13 December  

Travelex, the company which provides Lloyds Banking Group with foreign currency is currently unable to source Trinidad and Tobago Dollar bank notes. They are working to source alternative supplies but have advised the supply issue could last into 2019.

For this reason we have removed it from the ‘Currencies available to Order’ list on TravelLink. Please note this is due to an external issue which is not specific to Lloyds Banking Group.

Purchases, buy backs from clients in branches, are not affected and will continue to be accepted.