1) Scam emails about Coronavirus

01 May  

People are sending scam emails about the coronavirus. They can pretend to be us, other companies or people with advice on the outbreak. If you get an email about the virus that asks for a payment or your banking details, it’s a scam.

From time to time we may need to send you an email. But we’ll never send one that asks you to enter your login, account or personal details. 

Our emails will always greet you personally using your:

• title
• surname, and
• the last three digits of your business postcode.

Scam emails can look genuine. To protect your business, you should only click on a link or attachment you know is safe.

If you get a scam email, please forward it to us at emailscams@lloydsbank.co.uk then delete it.

You can find real life examples of scam emails on our Security Hub.

2) We will never:     

29 May   

• Call or email to ask you for challenge response codes.
• Call or email for any online banking details.
• Call or email and ask you to change or provide your full, memorable information.
• Send an email with a link to a page which asks you to enter your online banking logon details.
• Ask you to move money to another account.
• Ask you to carry out a test transaction online.

You should report any scam attempts to the LloydsLink online Helpdesk on:

0345 900 2070

Monday to Friday, 8am - 6pm

Outside of these hours, please contact our Fraud Team on:

0800 917 7017

or

+44 2074 812 614 from a mobile or from abroad.

3) Outdated Browsers - Ensuring your browser is up to date     

29 May   

Internet Explorer version 6, 7 and 8 are no longer supported by Microsoft. Unsupported versions no longer receive security patches and over time continued use of unsupported browsers will make you more vulnerable to cyber security threats.

Our analysis shows that the vast majority of our clients are using supported versions of Internet Explorer with LloydsLink online. However, if you are using an older version or are unsure about this, the following pages from the Government Get Safe Online website will help you to upgrade:

https://www.getsafeonline.org/software/web-browsers/
https://www.getsafeonline.org/protecting-your-computer/update-your-browser

You can check which version of Internet Explorer you have by clicking on ‘Help’ and then ‘About Internet Explorer’ from your browser bar. The version will then be displayed.

The LloydsLink online system requirements are summarised here

4) How to stay safe from scam calls     

01 May   

People can call and pretend to be from Lloyds Bank or other well-known companies. They may say there’s a problem and you need to move money to another account. This is a scam.

Even if a call looks like it’s from one of our numbers, we’ll never ask you to move money to another account, or for your banking details.

If you get a call like this, it’s best to hang up the phone. Make sure the line is clear or use another phone if you need to call us.

For more advice on how to protect your business please visit our Security Centre.

5) TravelLink - change to next day delivery cut off times     

25 March   

TravelLink service is fully available however it's been necessary to make a change to published cut off times.

The cut off time for next day delivery will be 12:00 until further notice.

We apologise for any inconvenience.

6) ISRAEL IBAN NUMBER      

07 February   

Effective 31st March 2020, Israel will introduce new requirements on international payments sent to the country making the inclusion of the beneficiary IBAN mandatory.

When making an international payment to Israel, please ensure you have included the full IBAN number for the beneficiary account.

Any payments to Israel where the IBAN number is not included may be delayed or rejected by the beneficiary Bank. If you have any further questions, please contact your Relationship Manager

7) We’re starting to introduce payment name checks      

14 February   

When you receive Faster Payments or CHAPS payments we are now starting to confirm your account name with the person or business paying you. This is called Confirmation of Payee(COP).

How will it affect people who are paying me? 

It’s important that you give people who are paying you your correct account or trading name, as well the sort code and account number. This is the account name shown on your bank statement. If they use a name that doesn’t match, it may cause delays in receiving their payments whilst they confirm your details.

Most major UK banks will also start checking names soon.

What should I do now? 

Always give people who are paying you your correct account or trading name, as well as your sort code and account number. Check that you’ve put the correct name on invoices you send to your customers, so they don’t experience any problems when paying you.

There’s no change to how you make payments in LloydsLink Online.

For further information please visit www.lloydsbank.com/COPbusiness