1) ESSENTIAL MAINTENANCE  

30 October  

 Due to Essential Maintenance, Lloydslink Online and all underlying services will be unavailable during the following period:

 Please accept our apologies for any inconvenience.

2)  TravelLink - Travellers Cheques     

01 October  

From the 1st December 2020 American Express will stop issuing Travellers Cheques.

The last day we can accept orders through TravelLink will be 30th November 2020.

You will still be able to sell back or cash any Travellers Cheques you may have.

If you are happy with this change you can carry on using TravelLink as usual. If you want to cancel your TravelLink product please contact your Relationship Manager. 

There will be no charge to cancel the product.

3) How to stay safe from invoice scams     

23 October  

If you get an email with new or amended payment details, you need to double check them.

Call the beneficiary on a number you trust to confirm, not one from an email or invoice.

Fraudsters can email new account details as part of a scam.

If you pay and it’s a scam, it’s very likely you’ll lose the money.

You can get more advice on how to keep your business safe on our Security Centre. 

You should report any scam attempts to the Online Helpdesk on 0808 202 1390.

For LloydsLink Online, select option 2 between 8am and 6pm. At any other time, it’s option 4.

Or +44 2074 812 614 from a mobile or from abroad .

4) HOW TO PROTECT YOUR PAYMENTS  

23 October  

If you set up Dual Approval, more than one person will need to approve a payment. This is a good way to protect your payments from scams.

To do this, your Service Administrator needs to turn off Self Approval and turn on Freeze Batch 

You can find a step by step guide on how they can do this here.

5) ACTIVATING NEW SMARTCARDS

27 July  

Please ensure you call the Helpdesk on 0808 202 1390 (option 2) to activate any newly received Smartcards before assigning them to your Users.

If a card is not activated prior to assigning, the User will be unable to use the card successfully, it will become invalid and a further card will need to be assigned to your User.

6) How to stay safe from scam calls      

01 May   

People can call and pretend to be from Lloyds Bank or other well-known companies. They may say there’s a problem and you need to move money to another account. This is a scam.  

Even if a call looks like it’s from one of our numbers, we’ll never ask you to move money to another account, or for your banking details.

If you get a call like this, it’s best to hang up the phone. Make sure the line is clear or use another phone if you need to call us.

For more advice on how to protect your business please visit our Security Centre. 

7) TravelLink - change to next day delivery cut off times     

19 October   

TravelLink service is fully available however it's been necessary to make a change to published cut off times.

The cut off time for next day delivery will be 13:30 until further notice.

We apologise for any inconvenience.

8) ISRAEL IBAN NUMBER      

07 February   

Effective 31st March 2020, Israel will introduce new requirements on international payments sent to the country making the inclusion of the beneficiary IBAN mandatory.

When making an international payment to Israel, please ensure you have included the full IBAN number for the beneficiary account.

Any payments to Israel where the IBAN number is not included may be delayed or rejected by the beneficiary Bank. If you have any further questions, please contact your Relationship Manager