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    • Call the LloydsLink online Help Desk

      0345 900 2070


    LloydsLink Service Messages



    • If you receive a request to confirm personal contact information do not respond and contact the Help Desk immediately on 0345 900 2070 (08:00 - 18:00, Monday to Friday) or, if outside office hours, by e-mail to grplloydslinkhelpdesk@lloydsbanking.com 


    1) ESSENTIAL MAINTENANCE  New Message   

    04 October  


    Due to Essential Maintenance, LloydsLink Online and any underlying services will be unavailable during the following period:

    Start date     Start time     End date        End time       
    12 October 2018      18:30 12 October 2018      21:00

    Please accept our apologies for any inconvenience.


    2) The IP address for Lloydslink Online will change on 15th October New Message   

    10 October 


    After this change most customers will be able to log on to Lloydslink Online as normal. However, some users may need to make some local IT changes to be able to access the service.

    Please pass this information to your IT teams

    Please remove any hard coded references to the IP address from your Client HostFiles and Proxy configuration, and resolve our service via DNS.

    If you are unable to log on to Lloydslink Online after the update, on Monday 15th October, please contact the Lloydslink Online Helpdesk on 0345 900 2070 (Mon-Fri 8am – 6pm), quoting REF: LOLi626 


    3) Outdated Browsers - Ensuring your browser is up to date New Message   

    04 October 


    Internet Explorer version 6,7 and 8 are no longer supported by Microsoft.  Unsupported versions no longer receive security patches and over time continued use of unsupported browsers will make you more vulnerable to cyber security threats.
    Our analysis shows that the vast majority of our clients are using supported versions of Internet Explorer with LloydsLink online. However, if you are using an older version or are unsure about this, the following pages from the Government Get Safe Online website will help you to upgrade:

    You can check which version of Internet Explorer you have by clicking on ‘Help’ and then ‘About Internet Explorer’ from your browser bar. The version will then be displayed.
    The LloydsLink online system requirements are summarised here: https://www.lloydsbankcommercial.com/lloydslinkonlinesupport/general-help/system-requirements/



    04 October 


    One of the ways fraudsters take money from your accounts is to edit your beneficiary details with their own sort code and account number. Once you authorise such a payment the funds are released to their bank account.

    The best way to prevent this is to check your beneficiary details before creating and approving each payment.  This includes beneficiary details in any payment files you have imported to LloydsLink Online.  Where possible they should be checked against an external source such as an invoice to verify they are correct.

    If you import files of payments to LloydsLink Online, consider implementing the ‘Freeze Batch’ option to prevent further changes being made after importing.  

    For details on how to set-up ‘Freeze Batch’, and for more information on protecting your payments please visit our Security Centre.


    5) Important message for Clients using TravelLink  Reminder Message 

    17 November 

    Courier limits apply – Please refer to your set up agreement. Orders placed over this limit will be rejected and could result in exchange rate losses being passed on to you.

    Please be advised if your TravelLink order is rejected please contact your relationship manager for help and advice.



  • LloydsLink Online login screen 


     Calls to 0345 numbers will cost no more than a UK national rate call to ‘01/02’ numbers .

    0870 numbers: Calls provided by BT will be charged at up to 8 pence per minute at all times. A call set-up fee of 3 pence per call applies to calls from residential lines.

    Mobile and other providers' EUR(TM) charges may vary. Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.


10/17/2018 8:19:48 AM