1) PROTECT YOUR IMPORTED PAYMENTS  

07 December  

If fraudsters gain access to your online banking, they can change payment details in BACS files. When the payments are approved, the money will go to their account.

Here's how to avoid this scam.

Use the 'freeze the payment details of bulk uploads' option. You'll find it in 'Customer preferences'. This will stop any changes from being made before a payment is approved.

2)  TravelLink - Travellers Cheques     

01 October  

From the 1st December 2020 American Express will stop issuing Travellers Cheques.

The last day we can accept orders through TravelLink will be 30th November 2020.

You will still be able to sell back or cash any Travellers Cheques you may have.

If you are happy with this change you can carry on using TravelLink as usual. If you want to cancel your TravelLink product please contact your Relationship Manager. 

There will be no charge to cancel the product.

3) How to log on safely  

15 January  

Don’t use an internet search engine to find the logon screen

The safest way to log on is to go to our website then click on the Business tab - which is on the left at the top of the home page

Below our logo you’ll see a number of choices. At the far right is Banking online.

Hover over this choice and a drop down menu will appear to the left with an option for other online services.

Click on this and a page will open. On the left hand side of the page you will see a plus sign ‘+’ with LloydsLink online. Click the ‘+’ sign then click on ‘Go to LloydsLink’. .

Make sure no-one can see what you type in when you log on.

Never share log-on details with anybody even if you know them

How to safely visit a website 

To visit any site, it’s safer to type its address into the browser bar than click on a link that is sent to you.

Check that the pages look normal. If the layout, colours and logo of a site look strange, it could be fake.

Before using your computer, make sure your browser and operating system are up-to-date. And use an anti-virus and firewall.

4) How to stay safe from invoice scams     

15 January  

If you get an email with new or amended payment details, you need to double check them.

Call the beneficiary on a number you trust to confirm, not one from an email or invoice.

Fraudsters can email new account details as part of a scam.

If you pay and it’s a scam, it’s very likely you’ll lose the money.

You can get more advice on how to keep your business safe on our Security Centre. 

You should report any scam attempts to the Online Helpdesk on 0808 202 1390.

For LloydsLink Online, select option 2 between 8am and 6pm. At any other time, it’s option 4.

Or +44 2074 812 614 from a mobile or from abroad .

5) ACTIVATING NEW SMARTCARDS

27 July  

Please ensure you call the Helpdesk on 0808 202 1390 (option 2) to activate any newly received Smartcards before assigning them to your Users.

If a card is not activated prior to assigning, the User will be unable to use the card successfully, it will become invalid and a further card will need to be assigned to your User.

6) TravelLink - change to next day delivery cut off times     

19 October   

TravelLink service is fully available however it's been necessary to make a change to published cut off times.

The cut off time for next day delivery will be 13:30 until further notice.

We apologise for any inconvenience.