1) Payments Online 

 07 June 

In the coming weeks look out for the following change. The “Log Off” link will be renamed “Close”. For Internet Explorer, clicking on this link closes the Payments Online page directing you back to the LloydsLink Online service. Depending on your browser configuration you may also be issued with a prompt to close the page.

2) SUSPICIOUS CALLS (VISHING)     

17 June 2019  

There has been an increase in reports of LloydsLink Online users receiving suspicious calls from people claiming to be from the Bank or other well known organisations
 

Fraudsters are using the following common tactics:

• Stating there is a problem with your account.
• Request that you provide full memorable information or change your information to something they suggest. We will never telephone or email you to request FULL memorable information or to change it to any other word that we suggest.
• Asking you to transfer money from your account to another account for security purposes.
• Asking you to divulge a challenge response code over the phone. We will never telephone or email you to request a challenge response code.
• Manipulating the caller ID displayed on your telephone to a known ‘legitimate’ number to you - called ‘spoofing’.
• Asking you to call a known number AND then keeping the phone line open so when you call back you are still speaking to them.

We'll never ask you to transfer any of your money out of your account to another account that you do not recognise. If you’re asked to do so, please hang up immediately.

What you should do:

If you do receive a call and are asked to call a known bank number, or any other number please do the following:

• Use another phone from the one you received the call on, to call the bank on a number you know is correct.
• If you don’t have another phone to use and have to use the same phone, call someone you know first to make sure the telephone line is clear.

3) PHISHING – BE VIGILANT WHEN RECEIVING EMAILS  

17 June 2019  

From time to time we will send you emails but will never send you an email asking you to enter your login, account or personal details.

Don’t click on links within emails unless you know they’re genuine. Fraudsters often send emails which look like they’re from a genuine organisation but the links or attachments contain a malicious download

If you receive a fraudulent email, forward it as an attachment to emailscams@lloydsbanking.com then delete it immediately. For more information on phishing and other types of online fraud click here.

4) TRAVELLINK – Trinidad and Tobago Dollar Bank Notes      

13 December  

Travelex, the company which provides Lloyds Banking Group with foreign currency is currently unable to source Trinidad and Tobago Dollar bank notes. They are working to source alternative supplies but have advised the supply issue could last into 2019.

For this reason we have removed it from the ‘Currencies available to Order’ list on TravelLink. Please note this is due to an external issue which is not specific to Lloyds Banking Group.

Purchases, buy backs from clients in branches, are not affected and will continue to be accepted.

5) The IP address for Lloydslink Online changed on 15th October  

07 December  

After this change most customers will be able to log on to Lloydslink Online as normal. However, some users may need to make some local IT changes to be able to access the service.

Please pass this information to your IT teams

Please remove any hard coded references to the IP address from your Client HostFiles and Proxy configuration, and resolve our service via DNS.

If you are unable to log on to Lloydslink Online after the update, on Monday 15th October, please contact the Lloydslink Online Helpdesk on 0345 900 2070 (Mon-Fri 8am – 6pm), quoting REF: LOLi626  

If you receive a request to confirm personal contact information do not respond and contact the Help Desk immediately on 0345 900 2070 (08:00 - 18:00, Monday to Friday) or, if outside office hours, by e-mail to grplloydslinkhelpdesk@lloydsbanking.com