• Customer Messages


    Table of Contents


    1. Customer Messagges

    1.1 Introduction

     

     Customer Changes 1 

     

    This screen shows summary details of all messages applicable to your organisation

    The main text of any message can be viewed by clicking on the 'Details' link on the appropriate message line.The lifetime of a message depends on the message type, as follows:

    Messages generated by the bank are only removed when the bank administrator removes them from the system. These are messages where the category is Universal, Customer Specific or Market Segment.

    Messages of category Diary Event Reminder can be deleted at any time. These messages have an associated 'Delete' link.

    Messages of category Archive Reminder and Audit Purge are deleted automatically by the system when the data associated with this message is removed.

    The messages can be sorted in a variety of ways using the sort options described below.

    Messages received in the last 5 days 

    This is a list of messages currently applicable to you that have been generated in the last 5 days. This list only shows a maximum of 10 messages. Standard navigation links are displayed below the list of message if there are more than 10 messages to display. The messages are displayed in created date order, with the newest message displayed first. The message order can be changed by using the sorting options on this page.

    This list contains the following columns:

    Title : The title that has been input for the message.

    Created date : The date and time that the message was created.

    Category : The category of the message, which is one of the following values:

    Universal : The bank administrator has specified that all users of the system receive this message.

    Customer Specific : The bank administrator has specified that your organisation receives this message.

    Market Segment Specific : The bank administrator has specified that all organisations of a particular market segment receive this message.

    Diary Event Reminder : A message that relates to an event in your payment diary.

    Archive Reminder : A system‐generated message advising you to archive data.

    Audit Purge : A system‐generated message advising you that the audit log will be purged soon and any details you want saved should be archived.

    Options : Use the Details link to display further details for an individual message. If the message is of type Diary Event Reminder then there is also a Delete link to enable you to delete the message immediately.

    Message archive 

    This is a list of messages that have been generated more than 5 days ago. To view these messages click on the 'click to expand' link in the title for this section. This link can be clicked again to hide the details.

    When expanded, this list contains the same details for each message as described above in the section 'Messages received in the last 5 days'

    Sort options 

    Use the two drop down lists to choose the display order of the messages. The first drop down list allows you to select the message data on which to sort: Title, Created Date or Category. The second drop down list allows you to select the messages in Ascending or Descending order. Click the 'Sort' button to refresh the display based on the sorting options that you have selected. Any new messages created since the last time the screen was displayed are included in the refreshed display.

    Refresh button 

    Refreshes the display including any new messages that have been created since the screen was first displayed. The current sort options will be used when refreshing the display.

     

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    1.2 Displaying messages received in the last 5 days

     

    1. Log on to the LloydsLink online payments service via e‐banking and the following screen is displayed.

     

     Customer Changes 2 


    2. Click on the Customer Messages link and the following screen is displayed.

     

     Customer Changes 3 


    3. Within the Messages received in the last 5 days, click on the Subject title to view the message details, see the screen below.


     

     Customer Changes 4 


    4. Click Close message to return to the Customer messages home page. 

     

     

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    1.3 Displaying archived messages

     

    1. Log on to the LloydsLink online payments service via e‐banking and the following screen is displayed.

     

     Customer Changes 5 

     

    2. Click on the Customer Messages link and the following screen is displayed.

     
     Customer Changes 6 

     

    3. Click on the Message archive (click to expand) and the following screen is displayed.

     

     Customer Changes 7 


    4. Click on the Subject title link to view the message details, see the screen below

     

     Customer Changes 8 


    5. Click Close message to return to the Customer messages home page

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10/28/2021 9:21:16 PM