• How do I unlock a User's password?

    If a user enters an incorrect password three times, their account will become locked and only a service administrator has the ability to unlock it. This will allow them to keep their current password.

    To unlock a user's password:

    1. On the relevant user details screen, the User Locked tick box will be populated. Click Unlock. 
    2. Confirm your request.

    If the user has access rights to Payments or Payment BACS, you must authorise this request by using your card and reader to generate a response password.

    If the user has access rights to services which are dual controlled, the request will appear in the inbox of the other service administrator(s) set up by your organisation for second approval. They will also be required to provide a response password if necessary.

10/28/2021 9:14:15 PM