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      0345 900 2070

     
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    LloydsLink Service Messages

     


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    • If you receive a request to confirm personal contact information do not respond and contact the Help Desk immediately on 0345 900 2070 (08:00 - 18:00, Monday to Friday) or, if outside office hours, by e-mail to grplloydslinkheldesk@lloydsbanking.com 

        

    1) ESSENTIAL MAINTENANCE  New Message  

    19 September 

     

     

    In order to carry out essential maintenance LloydsLink Online will be unavailable between the following times:

     

    Start date  Start time      End date  End time 
    Fri 22 September     18:00 Mon 25 September     07:00

     

     Please accept our apologies for any inconvenience this may cause.

     

     

    2) UNUSUAL POP-UPS  New Message  

    21 September 

     
     
     You should always report unusual screen pop-ups on your PC or laptop:

    •  Messages saying 'Please wait…' or asking another User to login.
    •  A message advising 'maintenance' is taking place. We never take the site down during working hours or put this type of message on the LloydsLink online login screen.
    •  Anything at all unusual.

    All our essential maintenance is scheduled in advance and you will be advised by Service Message of any service outages.

    All suspicious activity should be reported to the LloydsLink online Helpdesk on 0345 900 2070 between 08:00 – 18:00 Monday to Friday.
    To report fraudulent payments outside of these hours, please contact our out of hours Fraud Team on 0800 917 7017 (+44 2074 812 614 from a mobile or outside the UK).

    For more security information please visit our Security Centre.
     

     
     

    3) CHECK YOUR BENEFICIARY DETAILS  New Message 

    21 September
     

     

    One of the ways fraudsters take money from your accounts is to edit your beneficiary details with their own sort code and account number. Once you authorise such a payment the funds are released to their bank account.

    The best way to prevent this is to check your beneficiary details before creating and approving each payment. This includes beneficiary details in any payment files you have imported to LloydsLink Online. Where possible they should be checked against an external source such as an invoice to verify they are correct.

    If you import files of payments to LloydsLink Online, consider implementing the ‘Freeze Batch’ option to prevent further changes being made after importing.

    For details on how to set-up ‘Freeze Batch’, and for more information on protecting your payments please visit our Security Centre.
     


     4) PRINTING ISSUES  Reminder Message  

    26 June   

     

     

    We are aware that following a security patch update from Microsoft a small number of clients are experiencing issues with the print functionality whilst in Payment Management.

    To rectify Microsoft have provided guidance on steps to resolve which can be located at following Microsoft support link:

    https://support.microsoft.com/en-us/help/4032782

    We would recommend that clients review the above Microsoft update with their technical support before making any changes to ensure the proposed resolution action is fully understood. If you need any further information on the above update please contact Microsoft.

    If you are unable to apply the resolution from Microsoft and are still experiencing issues with printing please try one of the following options which was previously communicated:

    Open the Payment batch, use Ctrl+P (press the "Ctrl" key at the same time as the letter "P") and the print window will open or right click on the page you want to print and select "Print..." from the menu which will open the Print window.



     


  • LloydsLink Online login screen 

     

     Calls to 0345 numbers will cost no more than a UK national rate call to ‘01/02’ numbers .

    0870 numbers: Calls provided by BT will be charged at up to 8 pence per minute at all times. A call set-up fee of 3 pence per call applies to calls from residential lines.

    Mobile and other providers' EUR(TM) charges may vary. Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

     

9/25/2017 9:35:26 PM