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    • Call the LloydsLink online Help Desk

      0345 900 2070

     
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    LloydsLink Service Messages

     


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    • If you receive a request to confirm personal contact information do not respond and contact the Help Desk immediately on 0345 900 2070 (08:00 - 18:00, Monday to Friday) or, if outside office hours, by e-mail to grplloydslinkhelpdesk@lloydsbanking.com 

        


     

    1) ESSENTIAL MAINTENANCE New Message(1) 

    17 November 

     

    In order to carry out essential maintenance, Lloydslink Online will be unavailable between the following times:

     

     

    Start Date Start Time    End Date End Time
    Fri 17 Nov    18.30 Sat 18 Nov   02:00

     
     

     

    Please accept our apologies for any inconvenience this may cause.

     

     

    2) Important message for Clients using TravelLink   New Message(1) 

     17 November
     


     

     Courier limits apply – Please refer to your set up agreement. Orders placed over this limit will be rejected and could result in exchange rate losses being passed on to you.

     

     

     3) CHALLENGE AND RESPONSE CODES  New Message(1) 

     17 November 

     

     

    We never request a Challenge and Response code:
    • At login
    • Over the phone or
    • By email

    If you notice anything unusual with the service close your browser immediately and contact the LloydsLink Online Helpdesk immediately on 0345 900 2070 between 08.00 – 18.00.

    To report fraudulent payments outside of these hours, please contact our out of hours Fraud Team on 0800 917 7017 (+44 2074 812 614 from a mobile or outside the UK).

    For more information, please go to the Security Tab in the Support Centre.
     

     

     

    4) SUSPICIOUS CALLS (VISHING) New Message  

    17 November 

     

     

    There has been an increase in reports of LloydsLink Online users receiving suspicious calls from people claiming to be from the Bank or other well known organisations
     

    Fraudsters are using the following common tactics:
    • Stating there is a problem with your account.
    • Request that you provide full memorable information or change your information to something they suggest. We will never telephone or email you to request FULL memorable information or to change it to any other word that we suggest.
    • Asking you to transfer money from your account to another account for security purposes.
    • Asking you to divulge a challenge response code over the phone. We will never telephone or email you to request a challenge response code.
    • Manipulating the caller ID displayed on your telephone to a known ‘legitimate’ number to you - called ‘spoofing’.
    • Asking you to call a known number AND then keeping the phone line open so when you call back you are still speaking to them.

    We'll never ask you to transfer any of your money out of your account to another account that you do not recognise. If you’re asked to do so, please hang up immediately.

    What you should do:

    If you do receive a call and are asked to call a known bank number, or any other number please do the following:
    • Use another phone from the one you received the call on, to call the bank on a number you know is correct.
    • If you don’t have another phone to use and have to use the same phone, call someone you know first to make sure the telephone line is clear.

     
     

     


     

    5) PRINTING ISSUES  Reminder Message  

    26 June   

     

     

    We are aware that following a security patch update from Microsoft a small number of clients are experiencing issues with the print functionality whilst in Payment Management.

    To rectify Microsoft have provided guidance on steps to resolve which can be located at following Microsoft support link:

    https://support.microsoft.com/en-us/help/4032782

    We would recommend that clients review the above Microsoft update with their technical support before making any changes to ensure the proposed resolution action is fully understood. If you need any further information on the above update please contact Microsoft.

    If you are unable to apply the resolution from Microsoft and are still experiencing issues with printing please try one of the following options which was previously communicated:

    Open the Payment batch, use Ctrl+P (press the "Ctrl" key at the same time as the letter "P") and the print window will open or right click on the page you want to print and select "Print..." from the menu which will open the Print window.



     


  • LloydsLink Online login screen 

     

     Calls to 0345 numbers will cost no more than a UK national rate call to ‘01/02’ numbers .

    0870 numbers: Calls provided by BT will be charged at up to 8 pence per minute at all times. A call set-up fee of 3 pence per call applies to calls from residential lines.

    Mobile and other providers' EUR(TM) charges may vary. Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

     

11/22/2017 1:29:16 AM