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      0345 900 2070

     
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    • If you receive a request to confirm personal contact information do not respond and contact the Help Desk immediately on 0345 900 2070 (08:00 - 18:00, Monday to Friday) or, if outside office hours, by e-mail to grplloydslinkhelpdesk@lloydsbanking.com 

     1) SUSPICIOUS CALLS (VISHING) New Message   

     14 June 

     

    There has been an increase in reports of LloydsLink Online users receiving suspicious calls from people claiming to be from the Bank or other well known organisations

    Fraudsters are using the following common tactics:

    •    Stating there is a problem with your account.
    •    Request that you provide full memorable information or change your information to something they suggest.  We will never telephone or email you to request FULL memorable information or to change it to any other word that we suggest.
    •    Asking you to transfer money from your account to another account for security purposes.
    •    Asking you to divulge a challenge response code over the phone.  We will never telephone or email you to request a challenge response code.
    •    Manipulating the caller ID displayed on your telephone to a known ‘legitimate’ number to you - called ‘spoofing’.
    •    Asking you to call a known number AND then keeping the phone line open so when you call back you are still speaking to them.

    We'll never ask you to transfer any of your money out of your account to another account that you do not recognise. If you’re asked to do so, please hang up immediately.

    What you should do:

    If you do receive a call and are asked to call a known bank number, or any other number please do the following:
    •    Use another phone from the one you received the call on, to call the bank on a number you know is correct.
    •    If you don’t have another phone to use and have to use the same phone, call someone you know first to make sure the telephone line is clear.

     

    2) PHISHING  – BE VIGILANT WHEN RECEIVING EMAILS  New Message   

     14 June 

     

    From time to time we will send you emails but will never send you an email asking you to enter your login, account or personal details.  

    Don’t click on links within emails unless you know they’re genuine. Fraudsters often send emails which look like they’re from a genuine organisation but the links or attachments contain a malicious download

    If you receive a fraudulent email, forward it as an attachment to emailscams@lloydsbanking.com then delete it immediately.

    For more information on phishing and other types of online fraud click here.

     

    3) Important message for Clients using TravelLink  Reminder Message 

    17 November
     


    Courier limits apply – Please refer to your set up agreement. Orders placed over this limit will be rejected and could result in exchange rate losses being passed on to you.

     

     


     
  • LloydsLink Online login screen 

     

     Calls to 0345 numbers will cost no more than a UK national rate call to ‘01/02’ numbers .

    0870 numbers: Calls provided by BT will be charged at up to 8 pence per minute at all times. A call set-up fee of 3 pence per call applies to calls from residential lines.

    Mobile and other providers' EUR(TM) charges may vary. Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

     

6/19/2018 12:08:16 AM