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    • Call the LloydsLink online Help Desk

      0345 900 2070

     
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    LloydsLink Service Messages

     

  • If you receive a request to confirm personal contact information do not respond and contact the Help Desk immediately on 0345 900 2070 (08:00 - 18:00, Monday to Friday) or, if outside office hours, by e-mail to grplloydslinkheldesk@lloydsbanking.com 

     


     

    1) INTERMITTENT ISSUES CREATING PAYMENTS - RESOLVED New Message(1) 

     25May 12pm 
     

    We are pleased to advise that the intermittent payment issues reported earlier today have now been resolved.

    Please accept our apologies for any inconvenience. 


     

     

    2) WE WILL NEVER... New Message(1) 

     22 May 


     

    To help you protect your online banking, remember that we will never….

     

    • Call or email to ask you for challenge response codes, any online banking passwords, or for you to change or provide your full memorable information
    • Send an email with a link to a page which asks you to enter your online banking log in details
    • Use the term ‘safe account’ and ask you to transfer money into one
    • Ask you to carry out a test transaction online

     

     

    All suspicious activity should be reported to the Lloydslink OnLine Helpdesk on 0345 900 2070 between 08:00 – 18:00 Monday to Friday. 

    To report fraudulent payments outside of these hours, please contact our out of hours Fraud Team on 0800 917 7017 (+44 2074 812 614 from a mobile or outside the UK).


     


     

    3) INVOICE FRAUD New Message 

    22 May  


     

    Please be advised that a number of customers have received correspondence claiming to be from their suppliers, requesting changes to the bank details the customer sends payments to for that supplier.  Upon investigation, some of these requests have been found to be fraudulent. We therefore recommend that you operate with increased vigilance when you receive a request to change any supplier's bank details. 


     

    Please ensure that any requests you receive are from known company contacts, or are verified with the supplier prior to any change being implemented.  If you have any questions, please contact the helpdesk on 0345 900 2070.

     

    If you have any concerns regarding payments made on Lloydslink OnLine, please contact the Lloydslink onLine Helpdesk on 0345 900 2070 between 08:00 – 18:00 Monday to Friday. 


     

    To report fraudulent payments outside of these hours, please contact our out of hours Fraud Team on 0800 917 7017 (+44 2074 812 614 from a mobile or outside the UK).


     


     

     

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     Calls to 0345 numbers will cost no more than a UK national rate call to ‘01/02’ numbers .

    0870 numbers: Calls provided by BT will be charged at up to 8 pence per minute at all times. A call set-up fee of 3 pence per call applies to calls from residential lines.

    Mobile and other providers' EUR(TM) charges may vary. Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

     

5/28/2017 11:03:29 PM