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    LloydsLink Service Messages



    • If you receive a request to confirm personal contact information do not respond and contact the Help Desk immediately on 0345 900 2070 (08:00 - 18:00, Monday to Friday) or, if outside office hours, by e-mail to grplloydslinkhelpdesk@lloydsbanking.com 


    1) PAYMENTS ISSUE... New Message   

     12 February 10:00am


    We are aware of an intermittent issue impacting the Payment Service within LloydsLink Online.


    This is under investigation as a matter of urgency and will be resolved as soon as possible.


    If you do encounter any errors we would recommend that you close your browser session and re-try. 


    Please accept our apologies for any inconvenience this may cause. 




     15 February


    Why not go through our security checklist now to measure if you have sufficient security measures in place?




     15 February


    One of the ways fraudsters take money from your accounts is to edit your beneficiary details with their own sort code and account number. Once you authorise such a payment the funds are released to their bank account.

    The best way to prevent this is to check your beneficiary details before creating and approving each payment.  This includes beneficiary details in any payment files you have imported to LloydsLink Online. Where possible they should be checked against an external source such as an invoice to verify they are correct.

    If you import files of payments to LloydsLink Online, consider implementing the ‘Freeze Batch’ option to prevent further changes being made after importing.  

    For details on how to set-up ‘Freeze Batch’, and for more information on protecting your payments please visit our Security Centre



    4) Important message for Clients using TravelLink  Reminder Message 

    17 November

    Courier limits apply – Please refer to your set up agreement. Orders placed over this limit will be rejected and could result in exchange rate losses being passed on to you.



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     Calls to 0345 numbers will cost no more than a UK national rate call to ‘01/02’ numbers .

    0870 numbers: Calls provided by BT will be charged at up to 8 pence per minute at all times. A call set-up fee of 3 pence per call applies to calls from residential lines.

    Mobile and other providers' EUR(TM) charges may vary. Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.


2/17/2018 7:31:32 PM